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Neil.Neil_DIY

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Keep your fur baby close to your heart. Artisanal craftsmanship, uniquely yours.

Frequently Asked Questions

How does the customization process work?

Simply upload a clear photo of your pet when placing your order. Our designers will carefully capture your pet’s unique features—such as their eyes, facial markings, ears, and expression and transform them into a custom jewelry design.

Every piece is individually created for your pet and is never made from a generic template.

What kind of photo works best?

For the best results, we recommend:

A clear, high-resolution photo
A front-facing or slightly angled view
Good lighting
No filters or heavy editing
Your pet’s face fully visible without obstructions

Not sure if your photo is suitable? Just upload it we’ll review it and contact you if a better photo is needed.

Can you include multiple pets in one design?

Yes!

We can customize jewelry featuring two, three, or even more pets, depending on the design and available space.

If you have a special request, feel free to contact us before placing your order.

How long does it take to make my order?

Our production time is typically 20–25 business days.

Once your piece is completed, it will be shipped immediately. Delivery times vary depending on your location.

Please note that production may take slightly longer during holidays or peak seasons.

How should I care for my jewelry?

To keep your jewelry looking its best:

Avoid contact with water, perfume, and household chemicals.
Remove it before swimming, showering, or exercising.
Store it in a dry, sealed pouch when not in use.
Gently polish it with a soft jewelry cloth as needed.

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